First time creating your personalized wine gift?
You are not alone.
Check out these answers to the most common questions.

Is there a minimum order quantity?
Luckily no, you may order ONE personalized wine bottle.
Bulk order discount will be offered if ordering 12 bottles or above, please contact us for details.

When will I receive my order?
In general, design draft will be ready within 3 working days upon payment confirmation. After design confirmation, your order will be sent out in 5 working days. The whole process takes about 7-10 working days normally.The designs are tailor-made for each of our valued customers. Design process does take time. If it is in peak season or day before/after holidays, design time may take longer. Hope you may understand.


Can I engrave my family photo onto the wine bottle?
Absolutely. We provide portrait design and engraving services, all you need to do is
1) Submit the order on our website
2) Send your photo to
3) We will send you the design draft before production

Any requirements on the photo?
We suggest picking a photo that is higher resolution, bright, clear and the person(s) is/are looking at the camera. Happy, sweet, funny and cool faces are undoubtedly and perfectly welcomed! Blurry, partly head is cropped, dim, and too crowded photos are not recommended

What can I engrave on my wine bottle?
Besides your favorite photos, you may engrave some message onto the bottle. Also, there are plenty of our design templates you may choose from.


Can I change my engraving design after my order is confirmed?

As soon as your design is confirmed it will enter into production, so please call us immediately if you need to make any changes, as there will be an additional fee to change designs that have already been produced. Therefore, we highly appreciate if you may double check your engraving designs for spelling, date or other mistakes.

What kind of bottle can we do?
We can engrave any glass bottle or any glass/ceramics/stainless steel product. Our red wine bottles show off etching the best because of the large uniform surface area and contrast color of our metallic color. Any bottle that is silk-screened presents challenges since the silk- screened image cannot be removed. Additionally, some liquor bottles can be challenging because of the shape of the bottles or bottle design elements.

Do you engrave anything else?
Yes!  We can engrave any glass bottle or any glass/ceramics/stainless steel product. Lots of spirits, some beer and various liquors.  We also often etch perfume, home fragrance, waters, oils, vinegars.  We sometimes etch empty bottles for different projects.  If you have questions about products other than wines, please feel free to contact us at

Does it look exactly the same as the design draft?

The design draft is a computer rendered image. Since your finished product will be handcrafted, so slight variations in sizing and coloring may occur. Other than that, the final design you confirm is what we will produce. Please double check your engraving designs for spelling and date errors. If you find an error please contact us immediately.

Can you ship wine to my state?
Each state has its alcohol regulation agency and maintains the right to limit wine shipments entirely or partially. We can ship to all states in the U.S.A except the following: AL, AR, OK, KY, MS, PA, SD, UT. However, we ship non-alcoholic products everywhere.

Can packages be left at the door?

No, all packages containing alcohol must be signed for by an adult 21 or older. If you are concerned that someone will not be available to accept the package, we recommend shipping to a business address to ensure a smooth delivery.

Additionally, packages can not be shipped to P.O. boxes. Our shipping providers will attempt to delivery the package three times before it is returned. Any packages that need to be reshipped out will incur additional shipping charges.